Ups n Ups

We Help You Develop

  1. Teamwork
    Teamwork is essential for competing in today's global arena, where individual perfection is not as desirable as a high level of collective performance. It’s surprising how much of our work time involves using our team working skills.
  2. Team Management
    Team management is a crucial skill to push the boundaries of service and productivity improvement. This tutor-led program is designed for managers and supervisors to develop a habit of thinking of ways to improve constantly.
  3. Leadership
    What does 'influential' mean to you? Do you equate it with being in a position of power? Or a charismatic leader? Or do you see it as a more subtle and persuasive quality. No matter your views on leadership skills, they are always in high demand.
  4. Sales
    Selling is an essential skill no matter the field you work in. We will ensure you have are fully equipped to sell ideas, services or products. We provide a variety of services focusing on the different aspects of sales.
  5. Communications
    To realize your ideas you have to know how to communicate and present them confidently and effectively. This workshop aims to provide the participants with the knowledge and practical experience to do just that.
  6. Customer Support
    Every interaction a customer has with the company should be positive. Great companies are built on having excellent relationships with clients and customers. It is now more important than ever in today's service oriented economy.

Teamwork & Team Building​​​

Join the Team​ 

Course Description:
Teamwork is essential for competing in today's global arena, where individual perfection is not as desirable as a high level of collective performance. It’s surprising how much of our work time involves using our team working skills.
This module presents key principles about teamwork to help you understand and improve your team working skills.
Learning Objectives:
On completion of this module you will understand:
  1. Features that make a group of people a team.
  2. Typical team dynamics and stages.
  3. The importance of team rules.
  4. The importance of effective team leadership.
  5. Essential team member qualities and how they align to the healthy Core Competency behaviours - "Productivity" and "Development"

You will be able to identify
  • Essential qualities for effective working teams.
  • Essential skills of a team leader.
  • Symptoms and causes of dysfunctional teams.
  • Approaches to overcome team dysfunctions.

You will be encouraged to reflect on past and/or current teamwork experiences.
Target Audience:
All staff who work in teams - large or small.

Team Management

Managing Team - Gain Control 

Course Description:
This module will help you understand how well you accept change. It also suggests approaches to help you identify your choices in changing situations. It provides insights into how to support others through change and how to initiate change effectively.
The aim of this module is to help you realise ways that you can gain control. It is one of our CX Core Competencies.
​​Learning Objectives:
​On completion of this module you will understand:
  1. Why change is inevitable and why you need to adapt to change.
  2. Common reactions to change - healthy and unhealthy.
  3. The importance of finding out "what's in it for me."

You will be able to identify:
  • Leaders' responsibilities in leading people through change and teh qualities required for respectful and determined change leadership.
  • The importance of communicating and selling a change.
  • Strategies to overcome resistance to change.
  • Qualities required to be a "change agent."
  • Key principles in change management.

You will also be encouraged to reflect on past and/or current change experiences.
Target Audience:
Managers and supervisors; anyone who aspires to be considered an exceptional manager by both the management and the staff.

Develop the Team - From Good to Great

Course Description:
There is no limit to improvement in services or even in productivity improvement.  This tutor-led program is designed for managers and supervisors to develop a habit of thinking of ways for continuous improvement.  On the way, the managers and supervisors end up leading a more productive, proactive and self-motivated team.​
​​Learning Objectives:
​On completion of this module you will understand:
  1. Understand how individual in a team complement each other and contribute to the team's throughput.
  2. Learn why people resist changes and the different (de)motivators.
  3. Make subordinate staff understand the standards of Sales & Services performance, and productivity targets; learn how to set goals for team and individual.
  4. Learn how to conduct effective performance review; provide timely feedback for reinforcing positive behaviours and fix problematic ones.
  5. Learn how to motivate yourself and your team.
  6. Identify who, what, when, why and the how of delegation and empowerment.
  7. Implement training and development to boost individual and team throughput.
  8. Learn how to conduct discussion and action plan for underachievers and provide counselling support.​
Target Audience:
Mainly Managers and Supervisors; individual team members will also benefit from the program as they will understand what lifts a team from good to great.

Leadership Development

Be Influential

Course Description:
What does 'influential' mean to you? Do you equate it with being in a position of power? Or a charismatic leader? Or do you see it as a more subtle and persuasive quality.
This module tells you what 'being influential' involves and how everyone can develop their influencing skills
Learning Objectives:
On completion of this module you will understand:
  1. The differences between persuasion, power and influencing.
  2. How you can be 'powerful' by adopting  effectiveinfluencing skills.
  3. How influential people behave.
  4. How you can develop influencing skills.

You will be able to identify:
  • Manipulative, pushing, confronting and encouraging influencing behaviours.
  • Positive ways to respond to manipulative and pushing behaviours.
  • 'Everyday' opportunities in the workplace to influence people.
  • Strategies of 'managing up' approach.

You will also be encouraged to reflect on past and/or current influencing experiences.
Target Audience:
Mid to top executives / managers.

Sales

Consultative Selling Skills

Course Description:
Consultative Selling Skills is workshop, which develops critical attitudes, skills and practices for interacting with customers. The course is based on research on the best practices that distinguish high-performing sales people.
Learning Objectives:
By participating in Consultative Skills, participants will be able to:
  1. Develop customer-focused attitudes and beliefs
  2. Handle buyer objections
  3. Move sales situations forward
  4. Translate product features into client-specific benefits
  5. Prepare tailored sales presentations
  6. ​Develop targeted account plans​
Target Audience:
The course is designed for both new and experienced salespeople who need to improve their approach and interpersonal skills to conduct productive sales conversations in today's highly competitive selling environment.

Sales Negotiation Skills

Course Description:
The workshop helps the sales force in negotiating items such as price, benefits and service levels. Participants learn how the cost and perceived value of benefits may differ in the mind of each client. They will learn how to negotiate deals that are perceived as valuable to the client and are cost effective for the company, and how to utilize the full range of sources of value at their disposal when negotiating (including intangibles). Emphasis will be placed on attaining good results from the negotiation while maintaining a strong relationship with the client.

​​Learning Objectives:
​By participating in Sales Negotiations, participants will be able to:
  1. Negotiate more profitable business deals for the selling organization.
  2. Build customer relationships and loyalty through tough, but fair, negotiation.
  3. ​Increase win rates for new business opportunities by negotiating deals that create clear value for customers .
Target Audience:
The course is designed for both new and experienced salespeople who need to improve their approach and interpersonal skills to conduct productive sales conversations in today's highly competitive selling environment.

Leading Effective Sales Force & Coaching in Context

Course Description:
The program provides sales manager with techniques and tools for getting better results from their salespeople, taking a more strategic approach to their job, and increasing their team’s energy. Helping the sales people explore tough problems with their accounts and opportunities and develop innovative solutions
​​Learning Objectives:
On Completion of the course, participants will be able to:
  1. Get improved results from their salespeople by applying effective, balanced approaches to leadership.
  2. Build a more focused, accomplished, and productive sales organization by taking a strategic approach to their job.
  3. Increase their sales team’s motivation and energy by creating a high-performance work climate.
  4. Conduct coaching conversations that foster thinking partnerships with salespeople. Improve sales people’s judgment and innovative-thinking skills.

Target Audience:
Sales Managers and Supervisors.

Communications

Impactful Presentation

Course Description:
The workshop aims to provide the participants with the knowledge and practical experience to confidently and effectively communicate to an audience. 
Learning Objectives:
On completion of this module you will be able to:
  1. Understand why certain presentations and techniques work better than others.
  2. Gain knowledge on how to present persuasively to achieve predetermined goal.
  3. Will have clear experience of what’s vital for an impactful presentation.
  4. ​Feel confident in engaging in presenting in front of an audience.
Target Audience:
Designed for both new and experienced Sales / Marketing / HR / Management people who want to improve their skills of presentation.